Return & Refund Policy

Last updated: October 2, 2026

We want you to be happy with your order from chicpodlab. This policy explains how returns, refunds, exchanges and cancellations work.

1. Return window

You can request a return within 30 days of receiving your item. After 30 days we are unable to offer a return or refund, except for faulty items as described below.

2. Return conditions

• The item must be unused and in the same condition you received it.
• It must be returned in its original packaging with all parts and accessories.

3. Items that can't be returned

• For hygiene reasons, drinkware that has been filled with liquid or used can't be returned unless it arrived damaged or faulty.
• Gift cards.
• Items marked as final sale.

4. How to start a return

Email support@chicpodlab.com within the 30-day window with your order number, the reason for the return and photos if relevant. Once your return is approved we will send you the return instructions and return address. Items sent back without approval may not be accepted.

5. Return shipping

Damaged, faulty or incorrect items: we cover the return shipping cost.

Change of mind or wrong item ordered: you pay the return shipping cost. The original shipping charge is not refunded.

6. Refunds

When your return arrives we inspect it and email you to confirm whether the refund is approved. Approved refunds are credited to your original payment method within 10 business days. Your bank or card issuer may take a few extra days to show the refund.

7. Exchanges

We replace items that are damaged, faulty or incorrect with the same product. Email support@chicpodlab.com to arrange a replacement.

8. Damaged, faulty or incorrect items

Please check your order when it arrives. If anything is damaged, faulty or incorrect, email us within 48 hours of delivery with your order number and photos. We will arrange a replacement or full refund at no extra cost to you.

9. Cancellations

You can cancel your order at any time before it has been processed or dispatched by emailing support@chicpodlab.com. Once an order has been packed or dispatched it can't be cancelled, but you can return it under this policy.

10. Late or missing refunds

If your refund hasn't appeared, check your bank or card statement again and contact your card issuer, as processing times vary. If you still haven't received it, email us and we will look into it.

11. Contact us

Business name: chicpodlab
Email: support@chicpodlab.com
Business address: 1305 Valle Ln NW, Albuquerque, NM 87107, United States
Contact form: chicpodlab.com/pages/contact