Shipping Policy

Last updated: October 2, 2026

This Shipping Policy explains how orders placed at chicpodlab.com are processed and delivered.

1. Where we ship

We currently ship to addresses in the United States only.

2. Processing time

Orders are processed within 1–2 business days (Monday–Friday, excluding public holidays). Orders placed on a weekend or holiday are processed the next business day.

3. Delivery time

Estimated delivery is 5–8 business days after dispatch, so 6–10 business days in total from the date of your order. Delivery times are estimates and can be affected by carrier delays, weather and busy periods.

4. Shipping cost

Standard shipping is a flat $9.99 per order. The shipping cost is shown at checkout before you pay.

5. Order tracking

When your order is dispatched we email you a tracking number, where available. Please allow 24–48 hours for tracking information to update.

6. Damaged or lost packages

Damaged: If your order arrives damaged, email us within 48 hours of delivery with your order number and photos of the package and item, and we will arrange a replacement or refund.

Lost: If your tracking shows delivered but you have not received your order, or your package appears to be lost in transit, contact us and we will investigate with the carrier and agree a resolution with you.

7. Address details

Please check your shipping address carefully at checkout. If you notice a mistake, email us as soon as possible and we will update it if your order has not yet been dispatched.

8. Returns

Return shipping is covered in our Return & Refund Policy.

9. Contact us

Business name: chicpodlab
Email: support@chicpodlab.com
Business address: 1305 Valle Ln NW, Albuquerque, NM 87107, United States
Contact form: chicpodlab.com/pages/contact